Data collection and privacy
StatusGator collects only the information necessary to provide and support your account and status page monitoring. Here's a breakdown of what we collect and why.
What we collect
User information
- Email address (required), name, company name, and company address — used for account creation and communication.
- We also record IP address and last sign-in time for logging and debugging.
Status page subscribers
- When you open subscriptions on your status page, we collect subscriber email addresses and the specific services they choose to follow.
Payment information
- Payments are handled securely by Stripe.
- We don’t store your full card info—only the last few digits and card type are visible to us.
- Invoice payments and ACH/wire transfer details are also managed via Stripe.
- If you pay by invoice, we may store your PO number.
Service information
- We keep track of which services you monitor, when you subscribed to them, the notification levels you choose (e.g., warn, down), and any component filters you configure.
Integration data
- If you connect third-party tools, we store only the required connection details like webhook URLs, tokens, or phone numbers (e.g., Slack, Teams, SMS).
Analytics data
- We use third-party tools like Google Analytics and Hotjar for analytics.
How we use your data
- To deliver status monitoring and notifications.
- To help with account administration and debugging.
- To manage billing and payments.
- To enable integrations and subscriber updates.
- To improve the StatusGator experience via analytics.
We do not sell your data. We use it solely to provide and enhance our services.
Data sharing and security
- We share your data only with trusted service providers (e.g., Stripe, analytics tools) to help run StatusGator efficiently.
- We use standard security measures like TLS encryption, and store sensitive data securely.
- Your data resides on US-based servers.
Your privacy rights (GDPR)
If you're in the EU, you have the right to:
- Access, correct, or delete your data.
- Restrict processing or request data portability.
- Object to our data use.
You can exercise any of these rights by emailing us at hi@statusgator.com.
Updates to our policy
We may update this policy occasionally. Significant changes will be communicated via email to account owners.
For full details, please refer to our official privacy policy at statusgator.com/privacy.