Custom monitor overview
Custom monitors are special monitors you manage manually. Unlike website or ping monitors, they do not check uptime automatically. Instead, you create and update incidents to reflect outages, warnings, or maintenance for your own services.
This makes custom monitors ideal if you operate your own product (e.g., a SaaS platform, mobile application, or e-commerce site) and want to communicate directly with your users via your status page.
What you’ll see
When you open a custom monitor, you’ll find:
Monitor header
Shows the name, icon, and current status (Up, Warn, or Down).
Monitor Details
The main section where incidents are listed.
- Table View – See a list of incidents with details such as start time, phase, and severity.
- Calendar View – Visualize incidents across days and weeks.
Add incident
If no incidents are active, you’ll see the message: “No ongoing incidents. Add incident.”
- Click Add incident to create one directly from this screen.
Actions menu
From the three-dot menu, you can:
- Configure the custom monitor
- Schedule maintenance
- Create an incident
- Delete the monitor
How custom monitors work
- Custom monitors always remain “Up” until you create an incident.
- To reflect downtime or degraded performance, you must manually add an incident.
- Incidents allow you to set severity (Major, Minor, Maintenance), phases (Investigating, Identified, Monitoring, Resolved), and updates for your users.
Key use cases
- SaaS platforms – Communicate outages or degraded performance for your product.
- Internal systems – Track and notify your team about system issues.
- Customer-facing apps – Provide transparency by updating your public status page.