Create and manage scheduled maintenance

Create and manage scheduled maintenance

Scheduled maintenance lets you proactively communicate planned downtime or service interruptions with your users. Unlike the Maintenance phase within incidents (used during unplanned outages), scheduled maintenance is a dedicated feature for managing and notifying subscribers about work that you already know will affect availability.

Create scheduled maintenance

1. Open the Scheduled Maintenance tab

   In your StatusGator board, go to Incidents → Scheduled maintenance.

2. Click “+ Schedule maintenance”

   Use the green button in the top-right corner.

3. Fill out the maintenance details

   • Maintenance name – A clear title (e.g., Database Upgrade).
   • Details – Explain what will happen and what impact users can expect.
   • Scheduled start & end time – Define when the maintenance will begin and end.
   • Automatically resolve maintenance – If checked, the maintenance will automatically switch to Resolved at the end time.
   • Affected monitors – Select which monitors will be impacted and set their status to Maint.
   • Notify subscribers – Enable this if you want status page subscribers to be notified. You can also send reminders ahead of time.

4. Click “Schedule maintenance”

   Once published, the maintenance will appear in your Scheduled maintenance list.

Note: By default, scheduled maintenance is hidden from your public status page. You can enable visibility in your Additional settings of your status page settings if you’d like customers to see upcoming maintenance.

Manage scheduled maintenance

After creating a scheduled maintenance, you can manage it from the Scheduled maintenance tab. Each entry allows you to:

• View details – Open the maintenance event to review its description and settings.

• Edit details – Update the name, description, time, or affected monitors.

  You can edit maintenance details until the scheduled start time. If you make changes, we recommend notifying subscribers so they’re aware of the update.

• Update during maintenance – Once maintenance has started, you can still add updates, adjust phases (In Progress, Verifying, Completed), and provide new information for users.

• Remove maintenance – Delete the event if it’s no longer needed.

Once the scheduled start time arrives, the event automatically moves to the Ongoing incidents tab. At this point, it behaves like an incident so your team and users see it in real time.

Resolving maintenance

You can resolve scheduled maintenance in two ways:

• Automatically – If you selected automatic resolution, it will close at the scheduled end time.
• Manually – You can manually resolve it when the work is complete.

Key benefits

• Keep users informed about planned work.
• Minimize confusion by distinguishing scheduled events from unexpected outages.
• Build trust through proactive and transparent communication.