Connect StatusGator to Incident IQ

Connect StatusGator to Incident IQ

The Incident IQ integration lets you bring live outage information from your StatusGator status page directly into Incident IQ. You can now choose how outages are surfaced to your users and staff.

You may configure the integration to:

• Automatically create support tickets in Incident IQ
• Display an outage announcement bar inside Incident IQ
• Use both options at the same time

This flexibility allows you to balance user awareness with internal incident tracking.

Features

• Outage announcement bar – When a monitored service experiences an outage, StatusGator can display an announcement bar at the top of the Incident IQ interface. The announcement bar shows key outage details and includes a link to your public StatusGator status page.
• Automatic support ticket creation – StatusGator can automatically create a support ticket in Incident IQ when an outage is detected. Each ticket includes relevant outage information so your team can track and respond to incidents without manual entry.

Set up the Incident IQ integration

1. Open your status page, go to the Subscribers tab, and check Get helpdesk tickets for reported outages. This ensures that reported issues generate tickets in Incident IQ.

1. In your Incident IQ account, go to Admin → Developer Tools. From there, copy the required information:
   • Site ID – Your Incident IQ site identifier.
   • Product ID – The product or service ID that tickets should be associated with.
   • Domain – Your Incident IQ domain (for example, yourdistrict.incidentiq.com).
   • Token – Generate and copy your API token for authentication.

1. In StatusGator, go to Integrations → Help Desk → Incident IQ → Add.
2. Enter your Site ID, Product ID, Domain, and API token.Choose how you want outages handled:
3. Choose how you want outages handled:
   • Enable the announcement bar to show outage notifications inside Incident IQ.
   • Enable ticket creation to automatically open support tickets for outages.
   • Enable both options if desired.

1. Click Save.
2. Send a test notification to confirm everything is working.