Connect StatusGator with Freshservice

Connect StatusGator with Freshservice

The Freshservice integration lets issues reported from your StatusGator status page automatically create tickets in your Freshservice help desk. This ensures your IT or support team can respond quickly to reported problems.

Features

• Automatic ticket creation – Issues submitted from your status page create tickets in Freshservice.
• Configurable priority – Choose a default priority for tickets created by the integration.
• Ticket details included – Tickets contain the reporter’s email, the affected service, and the description they submitted.

Note: The integration does not publish service status changes into tickets automatically; it’s only for reporting issues.

Set up the Freshservice integration

1. Open your status page, go to the Subscribers tab, and check Get helpdesk tickets for reported outages. This ensures that reported issues generate tickets in Freshservice.

2. In your Freshservice account, go to Profile settings.

3. Generate and copy your API key.

4. In StatusGator, go to Integrations → Help Desk → Freshservice → Add.
5. Enter your Freshservice domain and API key, then (optionally) select a default ticket priority.
   • To find your Freshservice domain, check your browser’s address bar for the subdomain before .freshservice.com after logging in, or go to Admin → Account Settings and look under the Domain field.

6. Click Save.
7. Send a test notification to confirm everything is working.

Once enabled, any issues reported by visitors on your status page will automatically appear in Freshservice as tickets, complete with details and reporter information.