Connect StatusGator with Freshdesk

Connect StatusGator with Freshdesk

The Freshdesk integration lets issues reported from your StatusGator status page automatically create tickets in your Freshdesk help desk, helping your team respond faster.

Features

• Automatic ticket creation – Issues submitted from your status page create tickets in Freshdesk.
• Configurable priority – Choose a default priority for tickets created by the integration.
• Ticket details included – Tickets contain the reporter’s email, the affected service, and the description they submitted.

Note: The integration does not publish service status changes into tickets automatically; it’s only for reporting issues.

Set up the Freshdesk integration

1. Open your Status page, go to the Subscribers tab, and check Get helpdesk tickets for reported outages. This ensures that reported issues generate tickets in Freshdesk.

2. In your Freshdesk account, go to Profile settings.

3. Generate and copy your API key.

4. In StatusGator, go to Integrations → Help Desk → Freshdesk → Add.
5. Enter your Freshdesk domain and API key, then (optionally) change a default ticket priority.
   • To find your Freshdesk domain, check your browser’s address bar for the subdomain before .freshdesk.com after logging in, or go to Admin → Portals and look under the Portal URL setting.

6. Click Save.
7. Send a test notification to confirm everything is working.

Once enabled, any issues reported by visitors on your status page will automatically appear in Freshdesk as tickets, complete with details and reporter information.