Connect StatusGator with Zendesk

Connect StatusGator with Zendesk

The Zendesk integration lets issues reported from your StatusGator status page automatically create tickets in your Zendesk help desk. This ensures your support team can quickly track and respond to reported problems.

Features

• Automatic ticket creation – Issues submitted from your status page create tickets in Zendesk.
• Ticket details included – Tickets contain the reporter’s email, the affected service, and the description they submitted.

Note: The integration does not publish service status changes into tickets automatically; it’s only for reporting issues.

Set up the Zendesk integration

1. Open your Status page, go to the Subscribers tab, and check Get helpdesk tickets for reported outages. This ensures that reported issues generate tickets in Zendesk.

2. In your Zendesk account, go to Profile settings → Admin Center.

3. Under Apps & Integrations → API Tokens, generate and copy your API token.

4. In StatusGator, go to Integrations → Help Desk → Zendesk → Add.
5. Enter your Zendesk domain, email address, and API token
   • To find your Zendesk domain, check your browser’s address bar for the subdomain before .zendesk.com after logging in.

6. Click Save.
7. Send a test notification to confirm everything is working.

Once enabled, any issues reported by visitors on your status page will automatically appear in Zendesk as tickets, complete with details and reporter information.