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Limiting Notifications to Severe Incidents

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Limiting Notifications to Severe Incidents

StatusGator normalizes incident details published to vendor status pages into one of three statuses:

  • Down incidents
    These are typically labeled as Outage, or Downtime, or Major Incident on a status page. Often they are colored in red, though styles vary from page to page.
  • Warn incidents
    These are typically labeled as Partial Outage, Degraded Service, or Minor Incident on a status page. Typically they are colored yellow or orange. Some status pages offer Informational messages which we usually categorize into Warn incidents.
  • Maintenance incidents
    Most commonly used for pre-scheduled maintenance that has low impact on end users.

To limit your notifications to only those incidents categorizes as Down, choose Down on the service configuration page from your StatusGator dashboard. Click the Filter icon next to the service you wish to filter:

StatusGator dashboard screenshot showing filter icon highlighted.

Then choose Down from the Configure Notification Level section at the top:

StatusGator configure notification level options screenshot.

Note that there are some services that do not distinguish between event types and we typically categorize all of those incidents as Warn, since we are unable to further segment them. In these cases, the configuration page in StatusGator will prevent you from choosing the Down filter option.

If you have any questions or problems, please email us or submit a ticket.

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