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Freshservice integration

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Freshservice integration

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations.

To enable the Freshservice integration, follow the next steps:

1. Go to the Integrations page in StatusGator. Under Help Desk, click Add next to Freshservice.

2. Input your organization's Freshservice Domain and input your API key, which you can grab from the profile settings in the Freshservice portal. 

You can also set the default priority for tickets in Freshdesk, once done hit Save

3. Go to status page, switch over to the subscribers menu tab, check off the box "Get helpdesk tickets for reported issues".

You can test this integration and send a test by taking the following steps: 

1. Visit your status page.

2. Click on the flag (report an issue button next to the needed monitor).

3. In the pop-up window, enter your email (the email of the reporter will be visible in the Freshservice support portal) and the description of the issue, hit Submit.

4. Go to your Freshservice support portal and you will see the report in form of a ticket at the top of the list, it will look like this. 

One important thing to note is that with the Freshservice integration, it cannot publish service status changes in the ticket automatically, it is just used for reporting issues.

If you have any questions or problems, please email us or submit a ticket.

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