StatusGator Support

Enabling Two-Factor Authentication

Open navigation

Enabling Two-Factor Authentication

StatusGator now supports Two-Factor Authentication, often called 2FA, a more secure way of signing into your account. Using an authenticator app such as Google Authenticator, Authy, or a password manager like 1Password, you can now protect your StatusGator account with a second authentication factor, a one-time password (OTP) that you enter after signing in. 

Organization owners can require organization members, outside collaborators, and billing managers to enable two-factor authentication for their personal accounts, making it harder for malicious actors to access an organization's repositories and settings.

Here’s how:

1. Install Google Authenticator from either the Apple App Store or the Android Google Play store, or Authy mobile app. It's free. 

2. Next, set up two-step verification on your StatusGator account. Click on your profile icon in the upper-right corner of your StatusGator board and click the Your profile menu option.


3. Click on the Two-Factor Authentication menu item.

4. StatusGator will show you a screen with a QR code. Use your authenticator app to scan the QR code. Or, enter the code below the QR code manually into the app.

Note: scanning the QR code with your camera won't work here, you will need any authenticator app installed on your phone to scan it.

5. Open the actual Google Authenticator app on your phone and tap the Plus button.


6. At the bottom of your screen two options will show up, "Scan barcode" and "Enter a setup key." You only need to choose one of these options to complete the process. 


7. If you choose the "Scan a QR code" option, scan the QR code from the StatusGator site from the Two-Factor Authentication page. With the "Enter a setup key" option you will need to copy the key from the Two-Factor Authentication screen on StatusGator and and paste it into your authenticator app.


8. Once you do so, the Google Authenticator app will establish a new Two-Factor Authentication connection and it will show a numeric code.  


Note: a one-time pin (OTP) or, in other words, one-time code from the authenticator app will be valid for only 10-20 seconds (depends on each app) and if you do not manage to use it within that expiration period, the authenticator app will generate a new code for you to use.

9. Head back to StatusGator and enter that code into the OTP Code box and enter your existing password into the Profile Password box, then hit Enable two-factor authentication.

10. After enabling, you will be shown backup codes. These codes can be used if you cannot access your authenticator. This is the only way to get back into your StatusGator account if you lose access, so please note these codes and keep them someplace secure.

That’s it! Your account is now secured by Two-Factor Authentication.

Important: if you lost your backup codes or a device with the Two-Factor Authentication set up, just contact us and we will help you disable it on your StatusGator account.

If you have any questions or problems, please email us or submit a ticket.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.