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Managing an incident

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Managing an incident

Incident is an outage or downgraded performance of some service/feature/site. You can create incidents affecting your organization and manually change/adjust incident statuses to make sure your team stays up-to-date.

You can do the following actions with an incident: 

Create incident - document an ongoing issue/outage/downgraded performance as an incident. You'll see created incidents on the Incidents page, your Status page, and on the Monitors page (for affected custom monitors).

Add incident update - post an update to the ongoing issue/outage/downgraded performance to update its current status so that your team or your Status page users are aware and notified. 

View incident details - review the incident history timeline, including incident update phases, descriptions, affected monitors and their status, update author, and update time.

Remove incident - delete the ongoing issue/outage/downgraded performance from from your incident list.

If you have any questions or problems, please email us or submit a ticket.

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