Report an issue

You can now report an issue for services directly from the admin board. This new capability is designed to help detect potential problems before the provider reports them on their status page.

How it works

With this new feature, you can quickly and easily report any anomalies or issues they encounter. While these reports won’t be shared publicly, they will contribute to a collective early warning system, providing valuable insights to other users. By flagging potential problems early, you can help others prepare for issues before they impact infrastructure. These reports are one of the mechanisms that help us define issues early and notify you and others about potential downtime.

Why it matters

Proactive issue reporting is crucial for maintaining smooth operations and minimizing downtime. By leveraging the collective observations of our community, we can create a robust early warning system that keeps everyone informed and ready. This feature is about collaboration and mutual support, enabling us all to stay one step ahead of potential disruptions.

How to report an issue

To report an issue from the admin board:

1. Navigate to your Board.

2. Click on three dots right next to the needed monitor, select the Report Issue button.

3. Optionally provide a brief description of the issue and any relevant details in the pop-up window.

4. Submit your report.

Your input will be added to our internal monitoring system, helping us and other users detect and respond to potential issues swiftly.

We believe that this feature will greatly enhance our community’s ability to manage and mitigate risks. Thank you for being a part of our journey toward more resilient and responsive service management.

Stay tuned for more updates and enhancements. Should you need any assistance or wish to request a feature, our team is here.