Freshdesk integration
Freshdesk is a cloud-based helpdesk and ticketing system designed to facilitate and improve customer support. StatusGator's Freshdesk integration allows issues submitted from your status page to create tickets in your helpdesk for quicker incident response.
To enable the Freshdesk integration, follow the next steps:
1. Go to the Integrations page in StatusGator. Under Help Desk, click Add next to Freshdesk.
2. Input your organization's Freshdesk Domain and input your API key, which you can grab from the profile settings in the Freshdesk portal.
You can also set the default priority for tickets in Freshdesk, once done hit Save.
3. Go to status page, switch over to the subscribers menu tab, check off the box "Get helpdesk tickets for reported issues" and click Save.
You can test this integration and send a test by taking the following steps:
1. Visit your status page.
2. Click on the flag (report an issue button next to the needed monitor).
3. In the pop-up window, enter your email (the email of the reporter will be visible in the Freshdesk support portal) and the description of the issue, hit Submit.
4. Go to your Freshdesk support portal and you will see the report in form of a ticket at the top of the list, it will look like this.
One important thing to note is that with the Freshdesk integration, it cannot publish service status changes in the ticket automatically, it is just used for reporting issues.