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Zendesk integration

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Zendesk integration

Zendesk is a cloud-based help desk management solution that provides customizable tools for building customer service portals, knowledge bases, and online communities.

You can integrate Zendesk to seamlessly receive issue reports from your status page as tickets directly into your Zendesk account.

To enable the Zendesk integration, follow the next steps:

1. Go to the Integrations page in StatusGator. Under Help Desk, click Add next to Zendesk.

2. Enter your Zendesk Workspace URL (copy it from the browser's address bar), the email you used to authenticate with Zendesk, and your API key. You can obtain the API key from your profile settings in the Zendesk portal. Simply click on your profile icon in the upper-right corner, then select "Manage" in the Admin Center located in the upper-left corner.

3. Toggle on token access and hit the Add API token button.

4. On the following page, copy your API token and ensure to save the token you've just generated.

5. Return to StatusGator and input the API token you've just generated.

5. Now you can test the Zendesk integration by initiating an issue report directly from your status page. Upon doing so, you'll receive an issue ticket in your Zendesk account.

If you have any questions or problems, please email us or submit a ticket.

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